Effective Date: 3/11/2025
At BlueYes Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.
You can request a return under the following conditions:
✔️ The item must be unused, undamaged, and in its original packaging.
✔️ Return requests must be made within [X] days of receiving your order.
✔️ Items such as personal care products, undergarments, customized items, and clearance sale items are non-returnable.
1️⃣ Email us at sales@blueyes.store
with your order number and reason for the return.
2️⃣ Wait for return approval and further instructions.
3️⃣ Securely package the item and send it to our return address (provided upon approval).
4️⃣ Once received, we will inspect and process your return.
💰 Approved refunds will be processed within [X] business days after the item is received.
💳 Refunds will be credited to the original payment method.
🚚 Shipping fees are non-refundable, except for defective or incorrect items.
🔄 If you receive a damaged or incorrect item, we will replace it free of charge.
🔄 Exchanges depend on product availability. If the item is out of stock, a refund will be issued.
🚫 Personal care and hygiene products
🚫 Undergarments, swimwear, and earrings
🚫 Customized or personalized products
🚫 Items marked as Final Sale
📌 If your refund is delayed, please check with your bank or payment provider.
📌 If the issue persists, contact us at sales@blueyes.store for assistance.
📧 Email:sales@blueyes.store
📞 Phone:+880 1792 860029